Rob Cortez did a great job. walked through everything and was able to answer any questions I had.
Knowledge Base Support
When you are dealing with an ancient computer or your custom-built extreme machine, there is always a chance of running into an issue eventually. Troubleshooting computer issues are part of everyday life in some cases but before you go taking your PC to a repair shop where you could spend hundreds, try to run through our quick fix list.
Restart the computer
50% of the time it works every time! When you are facing an issue with your computer, simply restart it! This will allow your computer to recalibrate and rethink its processes.
Updates
Your computer may be running slow due to some pesky programs causing issues. Update it! Many times the update software for your computer will update and resolve most caused issues.
Full Hard Drive = Slow Performance
When your computer slows down to a slow move, it’s time to check the machine to find out if it’s the machine or the source (Programs, Webpages, etc). Many times a computer hard drive will be full causing the computer to use the processor more. Navigate to MY COMPUTER, and see if your hard drive is almost maxed out. Clean up unwanted video files, pictures and download folders as these can take up a large amount of space.
Webpages are slow, downloads are slow
One of the most common issues to slow webpages or downloads is the actual internet connection you are provided. Check your broadband speed at our convenient online speed test via https://www.speedtest.net/. If your speeds are anything under 2Mbps, you should contact your provider to upgrade or troubleshoot the slow speeds. Now, your computer could have a small part in this as well, but by following out next recommended fix it should boost your PC performance.
My computer takes forever to boot up/load programs
Microsoft has a configuration tool which allows you to remove items from your computer start up, reducing startup/load times. Many programs are set to launch automatically causing a slow PC performance when many programs do not need to be running. Opening to system configuration tool is easy but ensuring you do not disable important programs could be tricky.
Start Windows System Configuration by pressing the following keys:
(Windows Key + R)
In the RUN command box type in msconfig which will bring up system configuration. Navigate to the STARTUP tab.
Checking the startup items and manufacturer columns are the best way to judge what you can turn off/leave on. Avoid turning off Microsoft Corporation and items you are unfamiliar with. A good rule of thumb is to use Google to search the process to find out if it is necessary or not. You will need to be the judge of that depending on what you use your computer to perform.
My computer randomly shuts off or restarts
Hardware issues are usually the main cause of issues of this manor but many times there are windows updates running in the background which require reboot and will reboot your PC is you are not paying close attention. Again, update your computer with windows update or apple software update to ensure all critical items are up to date. You could also have viruses or spyware which are causing these issues. There are many programs online which are free; Spyware Blaster or Spybot Search & Destroy are great programs to search and destroy spyware. Lastly, if your computer is making noise it could be dirty! Grab a can of air from the store and open the side of the case. Use the canned air and blow all the dust out which is causing the computer to heat up and slow down!
What Next?
My computer is still slow! What do I do? There are so many avenues in which can cause a slow computer performance. If nothing above helped you speed the computer up we always recommend Google.com as there are countless articles for every issue that has arisen previously. Just Google it! Your issue can usually end with a solution for your issue. The goal is to keep trying and learn more about your computer, master your computer so you, yourself can fix it saving money at the same time.
Internet Services
Addon Services
Great service and attention to detail. They came in and went through every step with us as a business. Assisted and did everything in their power to help with any concerns and assisted us in moving carriers as well as doing a follow up from start to finish. Everything was done very quickly and with care. The staff were friendly especially our salesperson! Mathew helped the most and was very attentive throughout the whole process and is a great experience in general
Great customer service, the service it self has been great as well. Highly appreciated and recommended. Make sure you ask for Mark when you call, he'll get you all set up.
Carl did an outstanding job installing our new satellite and getting our internet set up. He arrived on time, explained everything clearly, and made sure the entire system was working perfectly before he left. His professionalism, patience, and attention to detail really stood out. We're very grateful for the smooth experience--thank you, Carl!
I've had ISP.net for 10 years. I'm a residential customer and when I say I've never had an outage or slow uploads/downloads speeds belive me. I kinda chuckle at all the comments out their who have the bigger know names for service when they complain about service, price and reliability I wish I could tell them get ISP.net. pricing is very competitive for the what's out there. If I do need to call about change of email or phone number I speak to someone right away and I love that its a local business. Give them a call and try it out.
Service was done in a timely and professional manner. He explained the job intentions and made sure wifi was up and working.
Carl and Joe Excellent customer service, highly skilled, very knowledgeable service guys. Carl set expectations explained the procedures midway provided an update and at the end of the install provided a summary of what to expect.If there ever was a concern. Joe joe explained the equipment lights.How to get in touch with tech support?How to do a hard reboot?How long does it take to reboot. Absolutely excellent customer service.These guys are the best.Thank you for all you did at this house
Rob came out set us up our business internet, clean, fast professional job, highly recommended. Internet quality and speed is excellent.
We had our services changed to isp and I'll tell you what from set up to being serviced was top tier. Our service tech Carl Kimbrough was amazing. He was knowledgeable and so patient. We are dog lover family and was accommodating to our family and furbabies. Thank you ISP!
Once again Isp.net to the rescue. They sent technician PAUL JAMES to my home, and what a knowledgeable, patient, hard worker he was and is. I'm a return customer and very familiar with the quality of their service. The biggest mistake I made was leaving in the first place. It's refreshing to deal with a company that genuinely cares about their customers unlike some others that we won't speak of. MARK in sales started the ball rolling for me and everything went flawless from start to finish. If you want quality, affordability, and a company that stands behind their brand Isp.net is it. I'm in it for the long haul now. I found out the hard way everything that glitters isn't gold. My experience again with Isp.net was AMAZING, and pleasurable. I felt like my opinion mattered, and I felt listened to. Thank you to everyone at Isp.net for all you do. And you be sure if anyone asks me about an internet service provider you can bet I'll be sending them your way.
Carl was fantastic! Very friendly and knowledgeable. I'm thrilled I have great service everywhere in my home now!
Carl came out to instal my mom Amy's internet and he was a great guy with a good outlook on life. 5 star service
we got friendly and quick help from Carl! My dad, Max, wanted new wifi in the house and Carl was able to set us up with the cables, satellite, and new box quickly and efficiently. We'd recommend Carl for any future services!
Carl was absolutely the best technician ever. He took care of all of my needs and stayed to make sure that my portal was set up and that everything was exactly the way it should be. I highly recommend him and he's a great employee all the accolades.
Carl was our service professional and did an outstanding job. He communicated clearly throughout the entire process and had us back up and running efficiently. I couldn't be happier with the level of service--five stars!
Paul & Carl they showed up promptly awesome very nice showed me how to work everything I give them a 100
Carl came fixed it fast he was great we need from tech people like him I had problems for a bit and he came by and got ever situated perfect will definitely call again if I have any other issues
Carl is great, he worked very hard and the internet is awesome. I recommend this technician all the time.
I had a wonderful experience with Jane, so efficient and kind. I hope she answers each time I call! She definitely will make me recommend ISP !
So I want to start by saying how insanely busy I am all the time. Im a Chef and I never know which way Im going. Jae (in billing) has continuously been patient with me. Going above and beyond to help me understand everything from payment plans to new contracts and equipment. And honestly when I am confused or frustrated I can be very demanding until I completely understand. Jae never has had a problem emailing or calling to make sure all my paperwork and questions are answered. And I have so many questions lol. You can really tell they love what they do, and I hope they're rewarded often. Because we all know dealing with billing isn't always fun. I do wish there was some promotion I could guarantee Jae with just a review, but selfishly I'll take the help whenever I can get it. The reviews of Jae personally speak for volumes and I hope ISP makes it known they're nothing without Jae. Chef
I would like to amend my review regarding ISP.NET. They have reached out to me and resolved my issue with them. I would really like to thank Mark in sales that was instrumental in working with me through every step of the way to get my issue resolved. I also want to thank the sales team supervisor for personally assuring me the issue was resolved and welcomed me to come back to ISP.NET in the future. This company is as good as it gets. I highly recommend them and hopefully someday soon I will find my way back. The company and service are A1. Thank you again ISP.NET for standing up for us customers and your brand.
Jay ( not sure if that is spelled correctly ) Was extremely helpful. She helped me set up a payment plan so I could continue using my internet for work . Give that girl a raise
Jae in Billing department is very professional, courteous and just an amazing representative. She took the time to listen to my concerns and found a solution to help! It was a pleasant experience, great job Jae, they are lucky to have you!
The internet has never gone down unless electricity is down. Great, great service. I have had this service a couple years and no problems. And my payment stays the same.
ISP.net's service itself isn't too bad -- the speeds are fairly reliable and I haven't run into many issues. That said, the pricing is definitely on the higher side compared to other options, so that's something to keep in mind. What really makes the difference, though, is their support team. Anytime I've had questions or needed help, they've been quick, professional, and friendly. I especially want to give a shoutout to Jae from the billing department -- absolutely wonderful to work with, super patient, and really went above and beyond to make sure everything was taken care of. Overall, while the cost is a bit steep, the excellent customer support makes the experience much better.