Privacy Policy

Last Updated: October 2, 2026

This Privacy Policy describes how ISP Industries LLC (d/b/a isp.net) ("we," "us," or "our") collects, protects, and handles your information. This policy applies to all services provided by isp.net, including our core internet services (HomeNet, BizNet, MultiNet, PremiumNet, ColoNet), our integrated network solutions (VoiceNet, VisionNet, AccessNet, AirNet), our websites, the customer portal, and the isp.net mobile application available from the Apple App Store and Google Play Store (the "App").

 

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1. Our Core Privacy Commitments

• No Sale of Data: isp.net does not sell, rent, or trade your personal information or browsing history to third parties. We have never sold customer data and have no plans to do so.
• No Deep Packet Inspection (DPI): We do not use DPI to track, log, or sell your browsing history, the applications you use, or the content of your internet traffic.
• Traffic Isolation: If your premises acts as a "Relay Node" for the isp.net network, your personal internet traffic is logically isolated. No other customer can view or access your data.
• Biometrics Stay on the Device: If you enable biometric login in the App, your face, fingerprint, or other biometric data is processed by your device operating system. We do not collect, receive, store, or transmit that biometric data.

 

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2. Nevada Privacy Rights (NRS 603A)

As a Nevada-based company, isp.net prioritizes the privacy of Nevada residents.

• Automatic Opt-Out: We have automatically opted all customers out of the "sale" of their data by default.
• Requests: Nevada residents may verify their status or submit inquiries to privacy@isp.net. We respond to verified requests within 60 days.

 

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3. Information We Collect

Categories of Information Disclosed to Us

We collect the information required to deliver, bill, and maintain our services.

Category	Examples	Collected?	Purpose
Identifiers	Name, IP address, Email, Portal Passwords, and, if you install the App, a push-notification device token.	YES	Account management, authentication, and delivery of push notifications.
Personal Info	Billing address, Phone, Credit/Debit card, and ACH details (via secure third-party payment gateways).	YES	Payment processing and customer support.
Sensitive Info	Precise Geolocation (required for E911). Biometric identifiers used for App login are not collected by isp.net.	YES (geolocation only)	Emergency routing and pricing verification. Biometric login is handled on-device.
Commercial Info	Records of services purchased.	YES	Verification of "Fixed Rate & Forever Pricing."
Network Activity	Network diagnostics (SNR, RSSI, Latency, Jitter).	YES	Quality of service and network optimization.
Sensory Data	Voice logs (VoiceNet) or Video (VisionNet).	YES*	Troubleshooting and user-requested support.

*Note: Sensory data is stored locally on the Customer's premises and is not hosted on isp.net servers.

Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate our websites and Services, including the App. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, app version, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. If you install the App and allow notifications, we also receive a push-notification token generated by Apple Push Notification service (APNs) or Firebase Cloud Messaging (FCM). This information is primarily needed to maintain the security and operation of our Services, deliver notifications you request, and for our internal analytics, reporting, and future optimization purposes.

 

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4. Service-Specific Privacy Practices

Mobile App (App Store and Google Play)

If you install the isp.net App from the Apple App Store or Google Play Store, the following practices apply in addition to the rest of this policy. Installing the App is optional. Account management remains available through the web portal.

• Push Notifications: With your permission, the App registers with Apple Push Notification service or Firebase Cloud Messaging and sends us a device token. We use that token to send service, outage, billing, account, and support notifications. Apple or Google delivers the notification and processes the token under their own terms. We do not sell push tokens. You can turn notifications off in the App or in your device settings. Disabling notifications does not cancel service. Tokens are deleted or disassociated when you sign out, uninstall the App, or revoke notification permission, subject to ordinary backup and log retention.
• Biometric Login: You may optionally sign in with Face ID, Touch ID, or the biometric system provided by Android. Authentication is performed entirely by your device operating system. isp.net does not collect, receive, store, or have access to your facial geometry, fingerprint, or any other biometric identifier or template. We receive only a pass or fail result from the operating system. A local credential or session flag may be stored in the device secure enclave, keystore, or equivalent so the App can unlock an existing session. You can disable biometric login in the App at any time and use your portal password instead. If biometric login is unavailable, fails, or is revoked at the operating-system level, password login remains available.
• Store Platforms: Downloading the App is subject to Apple's or Google's privacy policies and account terms. We do not control data those companies collect about the download, purchase, or update of the App.

VoiceNet & CPNI

In providing VoIP services, we maintain Customer Proprietary Network Information (CPNI), including call logs and durations.

• Usage Monitoring: We monitor monthly voice usage to ensure network integrity and compliance with our Fair Use Policy. Usage exceeding two (2) 911 calls per line per month, or calls placed from unregistered addresses, will result in administrative fees (including a $20.00 Excessive 911 Fee) as outlined in our Terms of Service.
• Access Control: Access to CPNI and usage logs is strictly limited to our Engineering Department.
   

VisionNet & AccessNet

• Local Storage: Video recordings and door access records are stored locally on a physical NVR at the Customer's property. isp.net does not host this data.
• Logged Maintenance: Any remote technical support access by our Engineering team is logged internally within the NVR system, including the timestamp and content viewed.

 

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5. California Privacy Rights (CCPA/CPRA)

This section applies to California residents.

• 12-Month Disclosure: In the preceding 12 months, isp.net has not sold or shared any personal information with third parties for a business or commercial purpose. Delivery of push notifications through Apple or Google is a service-provider function, not a sale or share.
• Sensitive Personal Information: We collect precise geolocation where required for E911. We do not collect biometric information. Biometric login uses on-device operating-system authentication only.
• Rights: You have the right to opt-out of the "sale" or "sharing" of your data, the right to know/access your data, and the right to request deletion or correction, subject to legal and billing exceptions.

 

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6. How We Process and Share Your Information

Processing Your Information

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To facilitate account creation and authentication and otherwise manage user accounts, including optional biometric unlock of an App session on your device.
• To deliver and facilitate delivery of services to the user.
• To send administrative information to you about products, services, and changes to our terms and policies, including by push notification if you install the App and allow notifications.
• To fulfill and manage your orders, payments, returns, and exchanges made through the Services.
• To request feedback and to contact you about your use of our Services.
• To protect our Services as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
• To evaluate and improve our Services, products, marketing, and your experience.
• To identify usage trends to better understand how our Services are being used so we can improve them.
• To comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.

Internal Research & Technological Development

We may process your information for our own internal business purposes, such as undertaking research for technological development and demonstration. This activity is performed to improve our network and services and does not constitute a "sale" or "sharing" of your personal information.

Testimonials

We post testimonials on our Services that may contain personal information. If you post a review of our services publicly online, we may display that review on our website without requesting additional consent.

Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Legal Obligations & Subpoenas

We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal processes, such as in response to a subpoena or a warrant (including in response to public authorities to meet national security or law enforcement requirements).

 

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7. General Disclosures & Technologies

• Cookies & Tracking: We use cookies and similar tracking technologies to analyze site traffic, identify usage trends on www.isp.net, and maintain secure authenticated sessions on portal.isp.net.
• Google Maps API: By using our service lookup tool on www.isp.net, our Coverage Map, or installation mapping tools, you acknowledge that you are subject to Google’s Privacy Policy regarding location data.
• Push Notification Providers: If you allow notifications in the App, Apple (APNs) or Google (Firebase Cloud Messaging) processes the device token solely to deliver messages we send. Their handling of that delivery data is governed by their privacy policies.
• Promotional Emails: We reserve the right to email promotional offers in the future. You will always be provided a clear "Unsubscribe" link. Push notifications are service and account messages unless we separately identify a message as promotional and you have opted in where required.
• Minors: We do not knowingly collect data from children under 18 years of age. The App is not directed to children.

 

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8. Data Security & Retention

• Data Security: We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. Our security protocols are designed to maintain the confidentiality and integrity of your data against unauthorized access or disclosure. Biometric login relies on the device secure hardware and operating-system biometric APIs. We do not maintain a biometric database.
• Physical Access Logs: For customers hosting Relay Node hardware, isp.net may maintain logs of physical access to the premises' exterior or rooftop by our technicians for security and insurance purposes.
• Data Retention: Account records, including billing data, transaction logs, support tickets, and service jobs, are retained indefinitely for historical, accounting, and legal tracking purposes. Upon cancellation of service, your account will be marked as "inactive" rather than deleted. Technical network diagnostic logs are purged on a regular rolling basis. Push-notification tokens are retained only while the App is installed and notifications are enabled, plus a limited period for security and troubleshooting logs.

 

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9. Verification of Requests

To protect your privacy, we must verify your identity before fulfilling any request to access or correct your data.

• Verification: We match the info provided in your request against our internal records. Requests submitted through an authenticated portal.isp.net account or the App are considered pre-verified.
• Authorized Agents: Agents must provide written proof of their authority to act on your behalf.

 

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10. Updates to this Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last Updated" date at the top of this document. We encourage you to review this policy frequently on our website to stay informed of how we protect your information.

 

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11. Conflict of Terms

In the event of a conflict between this Privacy Policy and a signed Master Service Agreement (MSA) or specialized Service Order, the terms of the MSA or Service Order shall take precedence regarding that specific conflict.

 

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12. Contact Us

For questions regarding this policy or to exercise your privacy rights, please contact:

ISP Industries LLC
Attn: Privacy Department
2595 Fremont St, Las Vegas, NV 89104
Email: privacy@isp.net
Phone: 702.900.0000