Rob Cortez did a great job. walked through everything and was able to answer any questions I had.
Privacy Policy
Last Updated: April 9, 2026
This Privacy Policy describes how ISP Industries LLC (d/b/a isp.net) ("we," "us," or "our") collects, protects, and handles your information. This policy applies to all services provided by isp.net, including our core internet services (HomeNet, BizNet, MultiNet, PremiumNet, ColoNet) and our integrated network solutions (VoiceNet, VisionNet, AccessNet, AirNet).
1. Our Core Privacy Commitments
- No Sale of Data: isp.net does not sell, rent, or trade your personal information or browsing history to third parties. We have never sold customer data and have no plans to do so.
- No Deep Packet Inspection (DPI): We do not use DPI to track, log, or sell your browsing history, the applications you use, or the content of your internet traffic.
- Traffic Isolation: If your premises acts as a "Relay Node" for the isp.net network, your personal internet traffic is logically isolated. No other customer can view or access your data.
2. Nevada Privacy Rights (NRS 603A)
As a Nevada-based company, isp.net prioritizes the privacy of Nevada residents.
- Automatic Opt-Out: We have automatically opted all customers out of the "sale" of their data by default.
- Requests: Nevada residents may verify their status or submit inquiries to privacy@isp.net. We respond to verified requests within 60 days.
3. Information We Collect
Categories of Information Disclosed to Us
We collect the information required to deliver, bill, and maintain our services.
Category | Examples | Collected? | Purpose |
Identifiers | Name, IP address, Email, Portal Passwords. | YES | Account management and authentication. |
Personal Info | Billing address, Phone, Credit/Debit card, and ACH details (via secure third-party payment gateways). | YES | Payment processing and customer support. |
Sensitive Info | Precise Geolocation (required for E911). | YES | Emergency routing and pricing verification. |
Commercial Info | Records of services purchased. | YES | Verification of "Fixed Rate & Forever Pricing." |
Network Activity | Network diagnostics (SNR, RSSI, Latency, Jitter). | YES | Quality of service and network optimization. |
Sensory Data | Voice logs (VoiceNet) or Video (VisionNet). | YES* | Troubleshooting and user-requested support. |
*Note: Sensory data is stored locally on the Customer's premises and is not hosted on isp.net servers.
Information Automatically Collected
We automatically collect certain information when you visit, use, or navigate our websites and Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics, reporting, and future optimization purposes.
4. Service-Specific Privacy Practices
VoiceNet & CPNI
In providing VoIP services, we maintain Customer Proprietary Network Information (CPNI), including call logs and durations.
- Usage Monitoring: We monitor monthly voice usage to ensure network integrity and compliance with our Fair Use Policy. Usage exceeding two (2) 911 calls per line per month, or calls placed from unregistered addresses, will result in administrative fees (including a $20.00 Excessive 911 Fee) as outlined in our Terms of Service.
- Access Control: Access to CPNI and usage logs is strictly limited to our Engineering Department.
VisionNet & AccessNet
- Local Storage: Video recordings and door access records are stored locally on a physical NVR at the Customer's property. isp.net does not host this data.
- Logged Maintenance: Any remote technical support access by our Engineering team is logged internally within the NVR system, including the timestamp and content viewed.
5. California Privacy Rights (CCPA/CPRA)
This section applies to California residents.
- 12-Month Disclosure: In the preceding 12 months, isp.net has not sold or shared any personal information with third parties for a business or commercial purpose.
- Rights: You have the right to opt-out of the "sale" or "sharing" of your data, the right to know/access your data, and the right to request deletion or correction, subject to legal and billing exceptions.
6. How We Process and Share Your Information
Processing Your Information
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
- To facilitate account creation and authentication and otherwise manage user accounts.
- To deliver and facilitate delivery of services to the user.
- To send administrative information to you about products, services, and changes to our terms and policies.
- To fulfill and manage your orders, payments, returns, and exchanges made through the Services.
- To request feedback and to contact you about your use of our Services.
- To protect our Services as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
- To evaluate and improve our Services, products, marketing, and your experience.
- To identify usage trends to better understand how our Services are being used so we can improve them.
- To comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.
Internal Research & Technological Development
We may process your information for our own internal business purposes, such as undertaking research for technological development and demonstration. This activity is performed to improve our network and services and does not constitute a "sale" or "sharing" of your personal information.
Testimonials
We post testimonials on our Services that may contain personal information. If you post a review of our services publicly online, we may display that review on our website without requesting additional consent.
Business Transfers
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Legal Obligations & Subpoenas
We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal processes, such as in response to a subpoena or a warrant (including in response to public authorities to meet national security or law enforcement requirements).
7. General Disclosures & Technologies
- Cookies & Tracking: We use cookies and similar tracking technologies to analyze site traffic, identify usage trends on www.isp.net, and maintain secure authenticated sessions on portal.isp.net.
- Google Maps API: By using our service lookup tool on www.isp.net, our Coverage Map, or installation mapping tools, you acknowledge that you are subject to Google’s Privacy Policy regarding location data.
- Promotional Emails: We reserve the right to email promotional offers in the future. You will always be provided a clear "Unsubscribe" link.
- Minors: We do not knowingly collect data from children under 18 years of age.
8. Data Security & Retention
- Data Security: We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. Our security protocols are designed to maintain the confidentiality and integrity of your data against unauthorized access or disclosure.
- Physical Access Logs: For customers hosting Relay Node hardware, isp.net may maintain logs of physical access to the premises' exterior or rooftop by our technicians for security and insurance purposes.
- Data Retention: Account records, including billing data, transaction logs, support tickets, and service jobs, are retained indefinitely for historical, accounting, and legal tracking purposes. Upon cancellation of service, your account will be marked as "inactive" rather than deleted. Technical network diagnostic logs are purged on a regular rolling basis.
9. Verification of Requests
To protect your privacy, we must verify your identity before fulfilling any request to access or correct your data.
- Verification: We match the info provided in your request against our internal records. Requests submitted through an authenticated portal.isp.net account are considered pre-verified.
- Authorized Agents: Agents must provide written proof of their authority to act on your behalf.
10. Updates to this Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last Updated" date at the top of this document. We encourage you to review this policy frequently on our website to stay informed of how we protect your information.
11. Conflict of Terms
In the event of a conflict between this Privacy Policy and a signed Master Service Agreement (MSA) or specialized Service Order, the terms of the MSA or Service Order shall take precedence regarding that specific conflict.
12. Contact Us
For questions regarding this policy or to exercise your privacy rights, please contact:
ISP Industries LLC
Attn: Privacy Department
2595 Fremont St, Las Vegas, NV 89104
Email: privacy@isp.net
Phone: 702.900.0000
Great service and attention to detail. They came in and went through every step with us as a business. Assisted and did everything in their power to help with any concerns and assisted us in moving carriers as well as doing a follow up from start to finish. Everything was done very quickly and with care. The staff were friendly especially our salesperson! Mathew helped the most and was very attentive throughout the whole process and is a great experience in general
Great customer service, the service it self has been great as well. Highly appreciated and recommended. Make sure you ask for Mark when you call, he'll get you all set up.
Carl did an outstanding job installing our new satellite and getting our internet set up. He arrived on time, explained everything clearly, and made sure the entire system was working perfectly before he left. His professionalism, patience, and attention to detail really stood out. We're very grateful for the smooth experience--thank you, Carl!
I've had ISP.net for 10 years. I'm a residential customer and when I say I've never had an outage or slow uploads/downloads speeds belive me. I kinda chuckle at all the comments out their who have the bigger know names for service when they complain about service, price and reliability I wish I could tell them get ISP.net. pricing is very competitive for the what's out there. If I do need to call about change of email or phone number I speak to someone right away and I love that its a local business. Give them a call and try it out.
Service was done in a timely and professional manner. He explained the job intentions and made sure wifi was up and working.
Carl and Joe Excellent customer service, highly skilled, very knowledgeable service guys. Carl set expectations explained the procedures midway provided an update and at the end of the install provided a summary of what to expect.If there ever was a concern. Joe joe explained the equipment lights.How to get in touch with tech support?How to do a hard reboot?How long does it take to reboot. Absolutely excellent customer service.These guys are the best.Thank you for all you did at this house
Rob came out set us up our business internet, clean, fast professional job, highly recommended. Internet quality and speed is excellent.
We had our services changed to isp and I'll tell you what from set up to being serviced was top tier. Our service tech Carl Kimbrough was amazing. He was knowledgeable and so patient. We are dog lover family and was accommodating to our family and furbabies. Thank you ISP!
Once again Isp.net to the rescue. They sent technician PAUL JAMES to my home, and what a knowledgeable, patient, hard worker he was and is. I'm a return customer and very familiar with the quality of their service. The biggest mistake I made was leaving in the first place. It's refreshing to deal with a company that genuinely cares about their customers unlike some others that we won't speak of. MARK in sales started the ball rolling for me and everything went flawless from start to finish. If you want quality, affordability, and a company that stands behind their brand Isp.net is it. I'm in it for the long haul now. I found out the hard way everything that glitters isn't gold. My experience again with Isp.net was AMAZING, and pleasurable. I felt like my opinion mattered, and I felt listened to. Thank you to everyone at Isp.net for all you do. And you be sure if anyone asks me about an internet service provider you can bet I'll be sending them your way.
Carl was fantastic! Very friendly and knowledgeable. I'm thrilled I have great service everywhere in my home now!
Carl came out to instal my mom Amy's internet and he was a great guy with a good outlook on life. 5 star service
we got friendly and quick help from Carl! My dad, Max, wanted new wifi in the house and Carl was able to set us up with the cables, satellite, and new box quickly and efficiently. We'd recommend Carl for any future services!
Carl was absolutely the best technician ever. He took care of all of my needs and stayed to make sure that my portal was set up and that everything was exactly the way it should be. I highly recommend him and he's a great employee all the accolades.
Carl was our service professional and did an outstanding job. He communicated clearly throughout the entire process and had us back up and running efficiently. I couldn't be happier with the level of service--five stars!
Paul & Carl they showed up promptly awesome very nice showed me how to work everything I give them a 100
Carl came fixed it fast he was great we need from tech people like him I had problems for a bit and he came by and got ever situated perfect will definitely call again if I have any other issues
Carl is great, he worked very hard and the internet is awesome. I recommend this technician all the time.
I had a wonderful experience with Jane, so efficient and kind. I hope she answers each time I call! She definitely will make me recommend ISP !
So I want to start by saying how insanely busy I am all the time. Im a Chef and I never know which way Im going. Jae (in billing) has continuously been patient with me. Going above and beyond to help me understand everything from payment plans to new contracts and equipment. And honestly when I am confused or frustrated I can be very demanding until I completely understand. Jae never has had a problem emailing or calling to make sure all my paperwork and questions are answered. And I have so many questions lol. You can really tell they love what they do, and I hope they're rewarded often. Because we all know dealing with billing isn't always fun. I do wish there was some promotion I could guarantee Jae with just a review, but selfishly I'll take the help whenever I can get it. The reviews of Jae personally speak for volumes and I hope ISP makes it known they're nothing without Jae. Chef
I would like to amend my review regarding ISP.NET. They have reached out to me and resolved my issue with them. I would really like to thank Mark in sales that was instrumental in working with me through every step of the way to get my issue resolved. I also want to thank the sales team supervisor for personally assuring me the issue was resolved and welcomed me to come back to ISP.NET in the future. This company is as good as it gets. I highly recommend them and hopefully someday soon I will find my way back. The company and service are A1. Thank you again ISP.NET for standing up for us customers and your brand.
Jay ( not sure if that is spelled correctly ) Was extremely helpful. She helped me set up a payment plan so I could continue using my internet for work . Give that girl a raise
Jae in Billing department is very professional, courteous and just an amazing representative. She took the time to listen to my concerns and found a solution to help! It was a pleasant experience, great job Jae, they are lucky to have you!
The internet has never gone down unless electricity is down. Great, great service. I have had this service a couple years and no problems. And my payment stays the same.
ISP.net's service itself isn't too bad -- the speeds are fairly reliable and I haven't run into many issues. That said, the pricing is definitely on the higher side compared to other options, so that's something to keep in mind. What really makes the difference, though, is their support team. Anytime I've had questions or needed help, they've been quick, professional, and friendly. I especially want to give a shoutout to Jae from the billing department -- absolutely wonderful to work with, super patient, and really went above and beyond to make sure everything was taken care of. Overall, while the cost is a bit steep, the excellent customer support makes the experience much better.