Rob Cortez did a great job. walked through everything and was able to answer any questions I had.
VoiceNet Advanced by isp.net
Time-based routing — open hours to the desk, after hours to the right place.
Time-based routing on VoiceNet Advanced sends calls by schedule. During business hours they ring the desk, the ring group, or the queue. After hours they go to voicemail, a mobile, or another destination you set. The Las Vegas team builds that schedule with you. Call or text 702.900.0000.
Call or text
702.900.0000Time-of-day routing
Business hours
After hours
Included with VoiceNet Advanced
Set with our team
24/7 Las Vegas support
Why does one ring path fail a whole day?
A phone system with one destination rings the closed office at 9 p.m. the same way it rings the front desk at 9 a.m. Callers hear the day greeting at night, or they hit a voicemail that was meant for lunch.
After hours hits an empty desk:
The office is closed. The call still rings phones nobody will answer.
The day menu plays at night:
An auto attendant that never changes tells people to press 1 for a department that left.
The on-call person is a guess:
Forwarding everything to one mobile, all day, wakes the wrong person at noon and misses them at night.
A schedule trapped in a vendor ticket:
Changing open hours should not take a week and a ticket in another time zone.
What time-based routing actually does
Time-based routing sends the call according to the clock. Buyers also call it time-of-day routing, business-hours routing, and after-hours routing. On VoiceNet Advanced it is call routing on the hosted PBX. Open hours ring the extension, the ring group, or the queue. After hours go to voicemail, a mobile, or another destination. The auto attendant greets the caller and sends them to the right place for that time of day.
You manage routing in the isp.net Portal, and the Las Vegas team sets it up with you: the hours, the daytime destination, and where the call goes when the office is closed. We do not publish a separate time-routing product. It is part of the phone system.
Order Time-based routing on VoiceNet Advanced
This is not a separate box to order. Open hours ring the desk or the queue. After hours go to voicemail, a mobile, or the destination you set. It is included on VoiceNet Advanced, isp.net's hosted PBX for Southern Nevada offices. The Las Vegas team installs the phones, ports the number, and turns the feature on. Local support, 24/7, at 702.900.0000.
VoiceNet Advanced runs on isp.net's telephony infrastructure. Voice traffic is prioritized on our network, with redundant switches across Las Vegas datacenters. The full list is on PBX features.
A simple home line or a single business line is VoiceNet. Time-based routing belongs on the business phone system. Order VoiceNet Advanced.
Who needs the schedule on the phones?
Any office that is not staffed all night.
A front desk with real hours:
Daytime rings the people who are there. Night does not. Learn more about VoiceNet Advanced.
An on-call rotation:
After hours can reach a mobile without sending every daytime call there too. Learn more about VoiceNet Advanced.
More than one site:
Each location can answer on its own hours. The system is still one VoiceNet Advanced install. Learn more about VoiceNet Advanced.
Time-based routing questions
Yes. Time-based routing is call routing on VoiceNet Advanced. Open hours ring the desk, the ring group, or the queue. After hours go to voicemail, a mobile, or another destination. Order VoiceNet Advanced, or call 702.900.0000.
Yes. Time-based routing, time-of-day routing, and business-hours routing are the same job: the destination changes with the clock.
Yes. Call forwarding on VoiceNet Advanced can send calls to voicemail, another extension, or a mobile.
You can manage call routing in the isp.net Portal. The Las Vegas team sets the schedule with you when the system is installed.
Order VoiceNet Advanced. Time-based routing is part of that phone system, not a separate line item.
Want the phones to know when you are open?
Order VoiceNet Advanced. The schedule is part of the system. Or call 702.900.0000.
Great service and attention to detail. They came in and went through every step with us as a business. Assisted and did everything in their power to help with any concerns and assisted us in moving carriers as well as doing a follow up from start to finish. Everything was done very quickly and with care. The staff were friendly especially our salesperson! Mathew helped the most and was very attentive throughout the whole process and is a great experience in general
Great customer service, the service it self has been great as well. Highly appreciated and recommended. Make sure you ask for Mark when you call, he'll get you all set up.
Carl did an outstanding job installing our new satellite and getting our internet set up. He arrived on time, explained everything clearly, and made sure the entire system was working perfectly before he left. His professionalism, patience, and attention to detail really stood out. We're very grateful for the smooth experience--thank you, Carl!
I've had ISP.net for 10 years. I'm a residential customer and when I say I've never had an outage or slow uploads/downloads speeds belive me. I kinda chuckle at all the comments out their who have the bigger know names for service when they complain about service, price and reliability I wish I could tell them get ISP.net. pricing is very competitive for the what's out there. If I do need to call about change of email or phone number I speak to someone right away and I love that its a local business. Give them a call and try it out.
Service was done in a timely and professional manner. He explained the job intentions and made sure wifi was up and working.
Carl and Joe Excellent customer service, highly skilled, very knowledgeable service guys. Carl set expectations explained the procedures midway provided an update and at the end of the install provided a summary of what to expect.If there ever was a concern. Joe joe explained the equipment lights.How to get in touch with tech support?How to do a hard reboot?How long does it take to reboot. Absolutely excellent customer service.These guys are the best.Thank you for all you did at this house
Rob came out set us up our business internet, clean, fast professional job, highly recommended. Internet quality and speed is excellent.