Rob Cortez did a great job. walked through everything and was able to answer any questions I had.
Rewiring the Future: How CJ Sattler and isp.net Are Redefining What Internet Service Should Be
About CJ Sattler
Founder & CEO, isp.net
Built from the Ground Up—By Someone Who Lives Here
CJ Sattler isn’t your average tech founder. He’s a Las Vegas native who was wiring buildings and writing network code while most people were still learning how to send an email. A graduate of Advanced Technologies Academy, CJ developed a fascination early on with how technology connects people. But over time, that interest evolved into a deeper mission: to fix how internet service actually works—for homes, businesses, and entire communities.
“I’ve always been fascinated by how pressing a key could spark action miles away,” CJ says. “That magic of connectivity grabbed me early.”
Why isp.net Had to Exist
Frustrated by the usual headaches—spotty service, endless hold times, confusing plans, and fees that never made sense—CJ set out to build a different kind of internet company. In 1994, long before “gigabit” became a buzzword, he founded isp.net to deliver internet the way it should be: fast, human, local, and fair.
“Our mission became clear: make internet service fast, reliable, easy to use, and actually affordable—no tech jargon, no surprises, just solid service that works.”
Today, isp.net is a trusted name for residential users, business owners, large events, and even government infrastructure. It’s not just an internet provider—it’s an independent utility built to serve the needs of Southern Nevada.
Proprietary Tech with a Purpose
While many internet service providers rely on leased infrastructure and vendor platforms, isp.net was engineered differently. CJ built the company’s custom software platform himself, starting in high school. Over the decades, it’s evolved into the real-time intelligence layer of the entire network.
“Because this software is ours, born and bred right here at isp.net, we can tailor it precisely to our needs and, more importantly, to the needs of our Nevada communities.”
This system allows isp.net to detect and fix issues before most customers ever notice. Whether delivering gigabit internet downtown or stabilizing service across wireless last-mile solutions in rural areas, isp.net remains agile and deeply rooted in technical ownership.
A Personal Understanding of Connection
CJ isn’t distant from the product he leads—he lives with it. Quite literally.
“I know this personally. If my mom’s internet, my wife’s, or a friend’s connection flickers for even a minute, my phone lights up. I get it.”
That grounded, personal awareness influences everything from 24/7 local text support to the “On-My-Way” live technician tracker, created so people aren’t left wondering when help will arrive. At isp.net, every service feature exists because CJ or someone close to him has felt the pain of not having it.
Rising to the Challenge When It Mattered Most
When the pandemic hit, connectivity became essential for work, school, and basic communication. isp.net didn’t pause—it expanded coverage, rewrote billing software overnight, and kept families connected.
“When COVID hit and people needed payment flexibility, our team immediately wrote custom code to manage the government assistance programs.”
Those weren’t just technical wins—they were lifelines. For many, isp.net became the reason they could keep their jobs, help their kids continue school, and avoid losing access when they needed it most.
Built for Business, Backed by Accountability
For business owners, reliability isn’t optional—it’s mission-critical. isp.net is designed to meet that standard. The company owns every component of its infrastructure: from fiber lines and towers to data centers and final-mile delivery. There’s no outsourcing, no vendor loops, and no excuses when something needs fixing.
“When something goes wrong, our team doesn’t point fingers—we fix it,” CJ says. “That’s because we built the whole thing ourselves.”
This complete vertical ownership translates to quicker resolutions, more control, and scalable options for companies that can’t afford to be offline.
What’s Next: A Future That Serves More
While isp.net’s foundation is strong, CJ’s not done building. His five-year vision is focused on growing access in Nevada’s underserved communities, increasing network resilience, and expanding their advanced monitoring platform to offer even more self-healing capabilities.
“The goal isn’t just to be fast—it’s to be the most adaptive and reliable local internet solution, whether you're running a business or helping your kids with homework,” CJ explains.
That vision also includes staying close to the human side of technology—continuing to build tools that simplify life, save time, and provide peace of mind.
Connection with Meaning
The pandemic was more than a stress test. It reaffirmed CJ’s belief that internet isn’t just wires and data. It’s about how people live, work, and stay together in a digital world.
“There’s no such thing as ‘just internet’ anymore. It’s how we communicate, how our kids learn, how businesses grow. When it fails, everything else stops. We understand that.”
Being a family-first founder isn’t just a talking point—it’s a perspective that shapes everything isp.net does. Because when you're building something for your neighbors, your friends, and your own family, reliability stops being a goal and becomes a responsibility.
Built in Las Vegas, Built for Las Vegas
Whether you’re managing a business in Summerlin, running a venue downtown, or living in a hard-to-reach rural pocket outside the city, isp.net was designed with you in mind. From gigabit broadband to high-capacity Wi-Fi, all with no hidden fees or finger-pointing; isp.net delivers what matters: strong, stable, trustworthy internet.
“Being local means being accountable—and that’s something our customers can count on.”
Great service and attention to detail. They came in and went through every step with us as a business. Assisted and did everything in their power to help with any concerns and assisted us in moving carriers as well as doing a follow up from start to finish. Everything was done very quickly and with care. The staff were friendly especially our salesperson! Mathew helped the most and was very attentive throughout the whole process and is a great experience in general
Great customer service, the service it self has been great as well. Highly appreciated and recommended. Make sure you ask for Mark when you call, he'll get you all set up.
Carl did an outstanding job installing our new satellite and getting our internet set up. He arrived on time, explained everything clearly, and made sure the entire system was working perfectly before he left. His professionalism, patience, and attention to detail really stood out. We're very grateful for the smooth experience--thank you, Carl!
I've had ISP.net for 10 years. I'm a residential customer and when I say I've never had an outage or slow uploads/downloads speeds belive me. I kinda chuckle at all the comments out their who have the bigger know names for service when they complain about service, price and reliability I wish I could tell them get ISP.net. pricing is very competitive for the what's out there. If I do need to call about change of email or phone number I speak to someone right away and I love that its a local business. Give them a call and try it out.
Service was done in a timely and professional manner. He explained the job intentions and made sure wifi was up and working.
Carl and Joe Excellent customer service, highly skilled, very knowledgeable service guys. Carl set expectations explained the procedures midway provided an update and at the end of the install provided a summary of what to expect.If there ever was a concern. Joe joe explained the equipment lights.How to get in touch with tech support?How to do a hard reboot?How long does it take to reboot. Absolutely excellent customer service.These guys are the best.Thank you for all you did at this house
Rob came out set us up our business internet, clean, fast professional job, highly recommended. Internet quality and speed is excellent.
We had our services changed to isp and I'll tell you what from set up to being serviced was top tier. Our service tech Carl Kimbrough was amazing. He was knowledgeable and so patient. We are dog lover family and was accommodating to our family and furbabies. Thank you ISP!
Once again Isp.net to the rescue. They sent technician PAUL JAMES to my home, and what a knowledgeable, patient, hard worker he was and is. I'm a return customer and very familiar with the quality of their service. The biggest mistake I made was leaving in the first place. It's refreshing to deal with a company that genuinely cares about their customers unlike some others that we won't speak of. MARK in sales started the ball rolling for me and everything went flawless from start to finish. If you want quality, affordability, and a company that stands behind their brand Isp.net is it. I'm in it for the long haul now. I found out the hard way everything that glitters isn't gold. My experience again with Isp.net was AMAZING, and pleasurable. I felt like my opinion mattered, and I felt listened to. Thank you to everyone at Isp.net for all you do. And you be sure if anyone asks me about an internet service provider you can bet I'll be sending them your way.
Carl was fantastic! Very friendly and knowledgeable. I'm thrilled I have great service everywhere in my home now!
Carl came out to instal my mom Amy's internet and he was a great guy with a good outlook on life. 5 star service
we got friendly and quick help from Carl! My dad, Max, wanted new wifi in the house and Carl was able to set us up with the cables, satellite, and new box quickly and efficiently. We'd recommend Carl for any future services!
Carl was absolutely the best technician ever. He took care of all of my needs and stayed to make sure that my portal was set up and that everything was exactly the way it should be. I highly recommend him and he's a great employee all the accolades.
Carl was our service professional and did an outstanding job. He communicated clearly throughout the entire process and had us back up and running efficiently. I couldn't be happier with the level of service--five stars!
Paul & Carl they showed up promptly awesome very nice showed me how to work everything I give them a 100
Carl came fixed it fast he was great we need from tech people like him I had problems for a bit and he came by and got ever situated perfect will definitely call again if I have any other issues
Carl is great, he worked very hard and the internet is awesome. I recommend this technician all the time.
I had a wonderful experience with Jane, so efficient and kind. I hope she answers each time I call! She definitely will make me recommend ISP !
So I want to start by saying how insanely busy I am all the time. Im a Chef and I never know which way Im going. Jae (in billing) has continuously been patient with me. Going above and beyond to help me understand everything from payment plans to new contracts and equipment. And honestly when I am confused or frustrated I can be very demanding until I completely understand. Jae never has had a problem emailing or calling to make sure all my paperwork and questions are answered. And I have so many questions lol. You can really tell they love what they do, and I hope they're rewarded often. Because we all know dealing with billing isn't always fun. I do wish there was some promotion I could guarantee Jae with just a review, but selfishly I'll take the help whenever I can get it. The reviews of Jae personally speak for volumes and I hope ISP makes it known they're nothing without Jae. Chef
I would like to amend my review regarding ISP.NET. They have reached out to me and resolved my issue with them. I would really like to thank Mark in sales that was instrumental in working with me through every step of the way to get my issue resolved. I also want to thank the sales team supervisor for personally assuring me the issue was resolved and welcomed me to come back to ISP.NET in the future. This company is as good as it gets. I highly recommend them and hopefully someday soon I will find my way back. The company and service are A1. Thank you again ISP.NET for standing up for us customers and your brand.
Jay ( not sure if that is spelled correctly ) Was extremely helpful. She helped me set up a payment plan so I could continue using my internet for work . Give that girl a raise
Jae in Billing department is very professional, courteous and just an amazing representative. She took the time to listen to my concerns and found a solution to help! It was a pleasant experience, great job Jae, they are lucky to have you!
The internet has never gone down unless electricity is down. Great, great service. I have had this service a couple years and no problems. And my payment stays the same.
ISP.net's service itself isn't too bad -- the speeds are fairly reliable and I haven't run into many issues. That said, the pricing is definitely on the higher side compared to other options, so that's something to keep in mind. What really makes the difference, though, is their support team. Anytime I've had questions or needed help, they've been quick, professional, and friendly. I especially want to give a shoutout to Jae from the billing department -- absolutely wonderful to work with, super patient, and really went above and beyond to make sure everything was taken care of. Overall, while the cost is a bit steep, the excellent customer support makes the experience much better.