VoIP Phone Service FAQ

VoiceNet — Best for home phone service and simple business lines. Typically uses an analog phone adapter so you can connect standard phones or existing home wiring.

VoiceNet Advanced — Best for offices and call centers that need a hosted PBX with desk phones, auto attendants, extension dialing, ring groups, call queues, and related business features.

Consumer apps route calls over the public internet with variable quality. VoiceNet is a fully managed service on isp.net's network — we install the hardware, prioritize voice traffic on our infrastructure, and provide 24/7 local support. You get landline-like reliability with modern VoIP features.

VoiceNet uses redundant telephony infrastructure across multiple Las Vegas data centers. If one component fails, service continues through redundant voice switches. Our network operations team monitors the platform 24/7.

That redundancy matters for everyday business calls and for e911 emergency service — VoiceNet is built to keep phone service available when you need to reach first responders.

Voice traffic on VoiceNet stays on isp.net's managed network until it reaches the public telephone network for outbound calls — not routed through third-party internet calling services. This reduces exposure compared to standard over-the-top VoIP apps.

Call 702.900.0000, email support@isp.net, or open a ticket at Portal.isp.net. VoiceNet is fully managed — our team troubleshoots remotely and dispatches local technicians when an on-site visit is needed.

Yes. Installation, network integration, number porting, and user training are included. Our technicians handle the full setup — you do not need to configure phones or adapters yourself.

For home and simple business lines, isp.net typically provides an analog telephone adapter. For VoiceNet Advanced, we furnish Poly desk phones, Yealink cordless handsets, and Grandstream adapters where analog lines are needed. Hardware is selected and configured for your specific setup.

Yes. Number porting is included. Our team coordinates the transfer from your current provider and tests your lines before go-live.

VoiceNet registers your service address for e911 so that when you dial 911 from your home phone line, first responders receive location information tied to your isp.net service — not just a generic internet endpoint.

This is especially important for households that rely on a landline-style phone where cell coverage is poor. In an emergency, every second counts, and e911 helps dispatchers find you faster.

Our team confirms your e911 address during installation and can update it if you move service to a new location.

Yes. VoiceNet is popular with households that want a dependable home phone — especially where cell coverage is poor. Connect analog phones through the isp.net adapter, keep a familiar landline experience, and benefit from e911 that transmits your registered service address to first responders during emergencies.

VoiceNet is designed to run on isp.net internet service so we can manage quality end to end. Contact sales@isp.net to discuss options if you are not currently an isp.net customer.

VoiceNet includes everyday features like voicemail, call forwarding, caller ID, and simultaneous ring on supported setups.

VoiceNet Advanced adds full PBX capabilities — auto attendants, extension dialing, ring groups, conference bridges, virtual fax, hot-desking, and more. Tap Show all features on the VoiceNet Advanced page for the complete list.

Contact sales@isp.net or call 702.900.0000 for a consultation. We will review your needs, recommend VoiceNet or VoiceNet Advanced, and schedule installation.