Analytics FAQ

Open Call Journey in the isp.net Portal for that call. The timeline shows which extensions rang in a hunt or ring group, how long they rang, and which line answered — plus talk time and how the call ended.

The Live Call Dashboard can notify you when an emergency call is placed from your VoiceNet Advanced system. Keep e911 service addresses current with isp.net so first responders receive the right location information.

Yes. VoiceNet Advanced is built for offices and multi-location operators across Southern Nevada — Henderson, North Las Vegas, Clark County, and the Las Vegas valley. One portal shows lines and reporting across every site.

You get real-time call monitoring and historical reporting similar to what many teams buy as a wallboard or live-reports add-on — without requiring a separate contact-center product for basic multi-site visibility. Full CCaaS tools (skills-based routing, workforce management, omnichannel) are a different category if you need a true contact center.

Cradle-to-grave means following a call from the first ring to the final hangup across every step — IVR, hunt groups, transfers, and forwards — in one timeline. Call Journey provides that end-to-end call path view for VoiceNet Advanced.

Yes. Call Insights supports filters (range, direction, result, numbers, duration) and CSV export so you can analyze call reporting data outside the portal when needed.

Live Call Dashboard, Call Insights, and Call Journey are VoiceNet Advanced features. Standard VoiceNet is designed for home phone and simple business lines. Explore VoiceNet Advanced for full PBX systems, or the VoiceNet FAQ for the comparison.