Rob Cortez did a great job. walked through everything and was able to answer any questions I had.
Las Vegas home internet
Fixed Rate & Forever Pricing — no hidden fees, no gear lease, no insurance gimmick.
The quote is the bill. Taxes and fees for the base plan are included. We supply the network equipment we control and we come fix it. Call 702.900.0000.
Fixed Rate & Forever Pricing
Quote = bill
Taxes & fees included on the base plan
No intro-rate hike
No required equipment lease
No insurance add-on
We repair what we provide
Tech to the handoff
A fair bill, next to the usual one
The teaser is not the bill.
The usual bill:
A low number for a year. Then a hike. A modem lease. An insurance plan. An overage line if you used the connection.
Our bill:
One monthly number for the base plan at that address. The gear we need to deliver it. A person who will show you where it broke.
What Fixed Rate & Forever Pricing means
The quoted monthly number for the base plan is the bill.
The Terms of Service say it this way.
- The monthly charge for the base plan you pick at signup does not go up while the account stays active and in good standing at that same address.
- Standard taxes and fees for that base rate are included in the price. This is not a tax-exempt plan.
- There is no intro rate that jumps in month 13.
- A move ends the lock. Forever Pricing is for that address. A new place can need a new survey and the rate in effect then.
- Outside the lock: a one-time service call fee of $100, replacement of gear damaged by the customer, and any product you add later.
No lease, no insurance. We fix our plant.
Cable-style add-ons we do not sell as required.
We do not put these on the base internet rate as something you have to buy:
- Equipment “protection” or insurance plans.
- A required modem or router lease as a second line on the bill.
- Broadcast fees, network-enhancement fees, or other mystery surcharges on the base rate.
We supply the equipment that delivers service to the handoff we control: the rooftop radio and our gear at that handoff. If that gear fails, we fix or replace it. That is the service. It is not an insurance plan.
You do not need a lease to keep the service on. Whole-home Wi-Fi is AirNet, and it is optional. It is not a forced router lease.
We stop at our radio, our drop, and our handoff. We do not pay for a TV, a laptop, a Wi-Fi extender you bought, or a neighbor’s mesh.
We repair what we provide
The radio on the house is our plant. If it fails, we fix or replace it. You do not buy a protection plan for that.
If it is down, we come prove where
Call 702.900.0000. A Las Vegas person answers, day or night, and we send a technician. They test to the last point we control and show you whether the fault is on our network or past the handoff. No script that says reboot and wait 72 hours.
If our radio, our drop, or our handoff failed, we repair that gear. If the problem is past the handoff, that visit can be the service call in the Terms. The technician shows you which side broke.
Competitive without games
The price has to be right on day one.
We are local, on a network we own. The number you accept is still the number in year five, at that address, while the account stays in good standing. Competitive and fair. We do not claim to be the cheapest in Nevada.
Use does not change the bill
Qualifying home plans.
On qualifying plans there is no data cap, no overage, and no throttle that meters how much you used. Where the address qualifies, residential speed is up to 1 Gbps in select areas. Home plans are on HomeNet.
Questions about the bill
No. We are not tax-exempt. Standard taxes and fees for the base plan are included in the quoted monthly price, so they are not a second surprise line on that rate.
No. There is no intro rate. The base monthly charge does not increase in month 13, or later, while the account stays active and in good standing at the original address.
No. There is no required modem or router lease to keep the service on. We supply the radio and the gear to the handoff we control.
No. We do not sell an equipment protection plan as a required add-on. If the gear we supplied fails, we fix or replace it.
We do. The rooftop radio and our equipment to the handoff are ours to supply and to repair.
Yes. Call 702.900.0000. A Las Vegas technician comes out, tests to the last point we control, and shows you whether the fault is on our network or past the handoff.
The Terms list a $100 service call outside the locked monthly rate, along with gear the customer damaged. If our radio, drop, or handoff failed, we repair or replace that gear. If the problem is past the handoff, the truck can be that $100 fee. The technician shows you which side broke.
Forever Pricing is for that address. A move ends it. The new place can need a new survey and the rate in effect then.
On qualifying home plans, no data cap, no overage, and no usage throttle.
Compare the bill after month 12, after the lease, after the insurance line, and after the taxes on their teaser. Our quote for the base plan is the bill, with those taxes and fees included, and it does not step up in month 13.
Address in. That’s the monthly number. If it breaks, we come prove where.
Use the address check at the top. That is the monthly number. Call 702.900.0000 if it is down.
Great service and attention to detail. They came in and went through every step with us as a business. Assisted and did everything in their power to help with any concerns and assisted us in moving carriers as well as doing a follow up from start to finish. Everything was done very quickly and with care. The staff were friendly especially our salesperson! Mathew helped the most and was very attentive throughout the whole process and is a great experience in general
Great customer service, the service it self has been great as well. Highly appreciated and recommended. Make sure you ask for Mark when you call, he'll get you all set up.
Carl did an outstanding job installing our new satellite and getting our internet set up. He arrived on time, explained everything clearly, and made sure the entire system was working perfectly before he left. His professionalism, patience, and attention to detail really stood out. We're very grateful for the smooth experience--thank you, Carl!
I've had ISP.net for 10 years. I'm a residential customer and when I say I've never had an outage or slow uploads/downloads speeds belive me. I kinda chuckle at all the comments out their who have the bigger know names for service when they complain about service, price and reliability I wish I could tell them get ISP.net. pricing is very competitive for the what's out there. If I do need to call about change of email or phone number I speak to someone right away and I love that its a local business. Give them a call and try it out.
Service was done in a timely and professional manner. He explained the job intentions and made sure wifi was up and working.
Carl and Joe Excellent customer service, highly skilled, very knowledgeable service guys. Carl set expectations explained the procedures midway provided an update and at the end of the install provided a summary of what to expect.If there ever was a concern. Joe joe explained the equipment lights.How to get in touch with tech support?How to do a hard reboot?How long does it take to reboot. Absolutely excellent customer service.These guys are the best.Thank you for all you did at this house
Rob came out set us up our business internet, clean, fast professional job, highly recommended. Internet quality and speed is excellent.