Rob Cortez did a great job. walked through everything and was able to answer any questions I had.
Programa del Fondo de Teleconexión de California
El programa CTF ofrece un descuento del 50 % para banda ancha en servicios de comunicaciones seleccionados para escuelas, bibliotecas, hospitales y otras organizaciones sin fines de lucro.
El programa fue establecido mediante Decisión 96-10-066 el 25 de octubre de 1996. En esta decisión, la Comisión de Servicios Públicos de California reafirmó su compromiso con el servicio universal y creó el programa CTF de acuerdo con directivas estatales y federales. El programa se financia mediante un recargo a todos los clientes que compran servicios de telecomunicaciones intraestatales.
Los clientes calificados isp.net pueden recibir descuentos en los servicios enumerados a continuación:
- Redes (Punto a Punto)
- Internet de alta velocidad
Criterios de elegibilidad Los clientes de
CTF deben calificar en una de las siguientes categorías:
Escuelas públicas o sin fines de lucro: Escuelas públicas, escuelas sin fines de lucro y escuelas administradas por una orden religiosa que están incorporadas como una Corporación de Beneficio Público sin fines de lucro o como una Corporación Religiosa sin fines de lucro que brinda educación primaria o secundaria (grados K-12). Las escuelas calificadas no pueden tener donaciones superiores a $50 millones.
Bibliotecas: Bibliotecas que son elegibles para participar en financiación estatal según la Ley de Tecnología y Servicios Bibliotecarios (“LSTA”). La elegibilidad para las bibliotecas se define en la Ley 20 USCA Sec. 9122 (2 y 3), pero no es necesario estar certificado según LSTA para fines de CTF.
Hospital y clínica de salud de propiedad y operación del gobierno municipal, del condado o del distrito hospitalario: Todos los hospitales y clínicas de salud que pertenecen y son operados por el gobierno municipal o del condado o distritos hospitalarios.
Organizaciones comunitarias (CBO): Las organizaciones exentas de impuestos que ofrecen atención médica, capacitación laboral, colocación laboral, instrucción educativa o una CBO sin fines de lucro que opera un centro de tecnología comunitaria dedicada a difundir tecnología en una comunidad local y capacitar a una comunidad local que tiene acceso limitado o nulo a Internet y otras tecnologías calificará para la tasa de descuento para CBO o una CBO sin fines de lucro que brinda 2-1-1. servicios de información y referencia. Una “organización exenta de impuestos” se referirá a una organización descrita en la Sección 501 (c)(3) o 501 (d) del Código de Rentas Internas, Título 26 del Código de los Estados Unidos. Las CBO deben presentar una solicitud y obtener aprobación para cada ubicación. Ciertas reglas de certificación se aplican a las CBO. Consulte el sitio web de la CPUC para obtener más información.
Información general para recibir descuentos del CTF
Los solicitantes deberán proporcionar toda la información requerida en la solicitud y devolver la solicitud completa a la División de Comunicaciones (CD) de la Comisión de Servicios Públicos de California (CPUC) para su revisión. Los descuentos del CTF no entrarán en vigor hasta que la solicitud haya sido revisada y aprobada por el CD.
Si se aprueba la solicitud, CD enviará una carta de aprobación electrónicamente a la dirección de correo electrónico proporcionada en la solicitud. Es responsabilidad del solicitante aprobado comunicarse con su proveedor de servicios dentro de los 30 días posteriores a la fecha de aprobación para recibir el descuento CTF retroactivo a la fecha en que se recibió la solicitud por CD, que es la "Fecha de presentación" indicada en la carta de aprobación. Si el solicitante aprobado se comunica con el proveedor de servicios después de 30 días de la fecha de aprobación, el descuento será efectivo a partir de la fecha del contacto. El proveedor del servicio solicitará una copia de la carta de aprobación. Tenga en cuenta que la participación en el programa CTF está sujeta a la disponibilidad de los fondos del programa, que se administran por orden de llegada.
Si los solicitantes aprobados agregan o cambian servicios suscritos en cualquier momento durante su participación en el programa, deben informar a su proveedor de servicios en el momento en que se realizan los cambios que son participantes del CTF para poder recibir descuentos en cualquier servicio adicional que pueda ser elegible para descuentos del CTF. La fecha de vigencia del descuento sobre cualquier cambio en los servicios suscritos será la fecha de contacto con el proveedor del servicio. Esta información es necesaria para garantizare información precisa sobre reclamos y pagos oportunos del programa.
Para obtener más información, visite https://www.cpuc.ca.gov/ctf/ o comuníquese con CTFHelp@cpuc.ca.gov
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Great service and attention to detail. They came in and went through every step with us as a business. Assisted and did everything in their power to help with any concerns and assisted us in moving carriers as well as doing a follow up from start to finish. Everything was done very quickly and with care. The staff were friendly especially our salesperson! Mathew helped the most and was very attentive throughout the whole process and is a great experience in general
Great customer service, the service it self has been great as well. Highly appreciated and recommended. Make sure you ask for Mark when you call, he'll get you all set up.
Carl did an outstanding job installing our new satellite and getting our internet set up. He arrived on time, explained everything clearly, and made sure the entire system was working perfectly before he left. His professionalism, patience, and attention to detail really stood out. We're very grateful for the smooth experience--thank you, Carl!
I've had ISP.net for 10 years. I'm a residential customer and when I say I've never had an outage or slow uploads/downloads speeds belive me. I kinda chuckle at all the comments out their who have the bigger know names for service when they complain about service, price and reliability I wish I could tell them get ISP.net. pricing is very competitive for the what's out there. If I do need to call about change of email or phone number I speak to someone right away and I love that its a local business. Give them a call and try it out.
Service was done in a timely and professional manner. He explained the job intentions and made sure wifi was up and working.
Carl and Joe Excellent customer service, highly skilled, very knowledgeable service guys. Carl set expectations explained the procedures midway provided an update and at the end of the install provided a summary of what to expect.If there ever was a concern. Joe joe explained the equipment lights.How to get in touch with tech support?How to do a hard reboot?How long does it take to reboot. Absolutely excellent customer service.These guys are the best.Thank you for all you did at this house
Rob came out set us up our business internet, clean, fast professional job, highly recommended. Internet quality and speed is excellent.
We had our services changed to isp and I'll tell you what from set up to being serviced was top tier. Our service tech Carl Kimbrough was amazing. He was knowledgeable and so patient. We are dog lover family and was accommodating to our family and furbabies. Thank you ISP!
Once again Isp.net to the rescue. They sent technician PAUL JAMES to my home, and what a knowledgeable, patient, hard worker he was and is. I'm a return customer and very familiar with the quality of their service. The biggest mistake I made was leaving in the first place. It's refreshing to deal with a company that genuinely cares about their customers unlike some others that we won't speak of. MARK in sales started the ball rolling for me and everything went flawless from start to finish. If you want quality, affordability, and a company that stands behind their brand Isp.net is it. I'm in it for the long haul now. I found out the hard way everything that glitters isn't gold. My experience again with Isp.net was AMAZING, and pleasurable. I felt like my opinion mattered, and I felt listened to. Thank you to everyone at Isp.net for all you do. And you be sure if anyone asks me about an internet service provider you can bet I'll be sending them your way.
Carl was fantastic! Very friendly and knowledgeable. I'm thrilled I have great service everywhere in my home now!
Carl came out to instal my mom Amy's internet and he was a great guy with a good outlook on life. 5 star service
we got friendly and quick help from Carl! My dad, Max, wanted new wifi in the house and Carl was able to set us up with the cables, satellite, and new box quickly and efficiently. We'd recommend Carl for any future services!
Carl was absolutely the best technician ever. He took care of all of my needs and stayed to make sure that my portal was set up and that everything was exactly the way it should be. I highly recommend him and he's a great employee all the accolades.
Carl was our service professional and did an outstanding job. He communicated clearly throughout the entire process and had us back up and running efficiently. I couldn't be happier with the level of service--five stars!
Paul & Carl they showed up promptly awesome very nice showed me how to work everything I give them a 100
Carl came fixed it fast he was great we need from tech people like him I had problems for a bit and he came by and got ever situated perfect will definitely call again if I have any other issues
Carl is great, he worked very hard and the internet is awesome. I recommend this technician all the time.
I had a wonderful experience with Jane, so efficient and kind. I hope she answers each time I call! She definitely will make me recommend ISP !
So I want to start by saying how insanely busy I am all the time. Im a Chef and I never know which way Im going. Jae (in billing) has continuously been patient with me. Going above and beyond to help me understand everything from payment plans to new contracts and equipment. And honestly when I am confused or frustrated I can be very demanding until I completely understand. Jae never has had a problem emailing or calling to make sure all my paperwork and questions are answered. And I have so many questions lol. You can really tell they love what they do, and I hope they're rewarded often. Because we all know dealing with billing isn't always fun. I do wish there was some promotion I could guarantee Jae with just a review, but selfishly I'll take the help whenever I can get it. The reviews of Jae personally speak for volumes and I hope ISP makes it known they're nothing without Jae. Chef
I would like to amend my review regarding ISP.NET. They have reached out to me and resolved my issue with them. I would really like to thank Mark in sales that was instrumental in working with me through every step of the way to get my issue resolved. I also want to thank the sales team supervisor for personally assuring me the issue was resolved and welcomed me to come back to ISP.NET in the future. This company is as good as it gets. I highly recommend them and hopefully someday soon I will find my way back. The company and service are A1. Thank you again ISP.NET for standing up for us customers and your brand.
Jay ( not sure if that is spelled correctly ) Was extremely helpful. She helped me set up a payment plan so I could continue using my internet for work . Give that girl a raise
Jae in Billing department is very professional, courteous and just an amazing representative. She took the time to listen to my concerns and found a solution to help! It was a pleasant experience, great job Jae, they are lucky to have you!
The internet has never gone down unless electricity is down. Great, great service. I have had this service a couple years and no problems. And my payment stays the same.
ISP.net's service itself isn't too bad -- the speeds are fairly reliable and I haven't run into many issues. That said, the pricing is definitely on the higher side compared to other options, so that's something to keep in mind. What really makes the difference, though, is their support team. Anytime I've had questions or needed help, they've been quick, professional, and friendly. I especially want to give a shoutout to Jae from the billing department -- absolutely wonderful to work with, super patient, and really went above and beyond to make sure everything was taken care of. Overall, while the cost is a bit steep, the excellent customer support makes the experience much better.