Technician workflow used when a home internet path needs real troubleshooting
A wired test laptop tells you if the WAN is dead.

Power-cycle the router after you have facts, not before. Plug a laptop into the ONT/modem/radio with Ethernet. If that path is dead, it is not “the Wi-Fi.” If Ethernet is fine and phones are not, it is the radio or placement—see Wi-Fi tips.

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