Rob Cortez did a great job. walked through everything and was able to answer any questions I had.
SOC Type I
What is SOC I?
SOC I is a service organization controls report performed by service providers in compliance with the Trust Service Principles (TSP) issued by Assurance Services Executive Committee of the American Institute of CPAs (AICPA) in coordination with the Canadian Institute of Chartered Accountants (CICA).
What is a Trust Service Provider?
Trust Service Providers are third parties that handle IT services and privacy sensitive information for businesses and stakeholders.
Which “trust principles” does AICPA consider within a SOC I report?
Security: The system is protected against unauthorized access (both physical and logical).
Availability: The system is available for operation and use as committed or agreed.
Processing integrity: System processing is complete, accurate, timely, and authorized.
Confidentiality: Information designated as confidential is protected as committed or agreed.
Privacy: Personal information is collected, used, retained, disclosed, and destroyed in conformity with the commitments in the entity's privacy notice and with criteria set forth in generally accepted privacy principles issued by the AICPA and CICA.
How are these trust services principles organized in the report?
Policies: The entity has defined and documented its policies relevant to the particular principle.
Communications: The entity has communicated its defined policies to responsible parties and authorized users of the system.
Procedures: The entity placed in operation procedures to achieve its objectives in accordance with its defined policies.
Monitoring: The entity monitors the system and takes action to maintain compliance with its defined policies.
What does it mean when a provider is SOC I certified?
SOC I certification provides assurance to clients that an independent organization has audited the Trust Service Provider's internal controls and found the systems in place to be satisfactorily fulfilling the requirements outlined by AICPA.
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Great service and attention to detail. They came in and went through every step with us as a business. Assisted and did everything in their power to help with any concerns and assisted us in moving carriers as well as doing a follow up from start to finish. Everything was done very quickly and with care. The staff were friendly especially our salesperson! Mathew helped the most and was very attentive throughout the whole process and is a great experience in general
Great customer service, the service it self has been great as well. Highly appreciated and recommended. Make sure you ask for Mark when you call, he'll get you all set up.
Carl did an outstanding job installing our new satellite and getting our internet set up. He arrived on time, explained everything clearly, and made sure the entire system was working perfectly before he left. His professionalism, patience, and attention to detail really stood out. We're very grateful for the smooth experience--thank you, Carl!
I've had ISP.net for 10 years. I'm a residential customer and when I say I've never had an outage or slow uploads/downloads speeds belive me. I kinda chuckle at all the comments out their who have the bigger know names for service when they complain about service, price and reliability I wish I could tell them get ISP.net. pricing is very competitive for the what's out there. If I do need to call about change of email or phone number I speak to someone right away and I love that its a local business. Give them a call and try it out.
Service was done in a timely and professional manner. He explained the job intentions and made sure wifi was up and working.
Carl and Joe Excellent customer service, highly skilled, very knowledgeable service guys. Carl set expectations explained the procedures midway provided an update and at the end of the install provided a summary of what to expect.If there ever was a concern. Joe joe explained the equipment lights.How to get in touch with tech support?How to do a hard reboot?How long does it take to reboot. Absolutely excellent customer service.These guys are the best.Thank you for all you did at this house
Rob came out set us up our business internet, clean, fast professional job, highly recommended. Internet quality and speed is excellent.